Privacy and Cookies Policy

This Privacy and Cookies Policy is intended to explain how Arte & Suculentas
collects, stores and processes your personal data and others that may be collected for
statistical analysis purposes.
Arte & Suculentas based in Caldas da Rainha, with individual name Daniela Gomes NIF 245258701 is responsible for
site www.arteesuculentas.com , undertakes to ensure privacy and protection
of the personal data of customers and visitors, following all the legal norms and
regulations in force.
Arte & Suculentas reserves the right to periodically update and change its Policy
of Privacy and Cookies, to reflect any changes in the way the
Personal data of our customers is processed or under legal terms. At Arte & Suculentas, the most recent and current version of the Privacy and Cookies Policy will be displayed, and it is advisable that you check it periodically, to check for any updates.
or change.

GUIDING PRINCIPLES

The main objective of this policy is to consolidate the relationship of trust and proximity between
Arte & Suculentas and their clients. It also aims to demonstrate
transparency in the processing of collected data and inform all customers of their
rights and how they can exercise them, as holders of personal data.

LEGAL BASE

Arte & Suculentas acts in strict compliance with the principles described in this policy, the
Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and the
applicable data protection legislation, in all processes involving the
processing of personal data.
According to the GDPR Agreement, personal data is defined as: “Any information
relating to an identified or identifiable natural person (“data subject”); one
An identifiable natural person is one who can be identified, directly or indirectly, in
particular by reference to an identifier, such as a name, an identification number,
location data, an online identifier, or one or more factors specific to the physical,
physiological, genetic, mental, economic, cultural or social identity of that natural person.”

DATA PROTECTION

We use several measures that aim to guarantee the security of the collected information, the
protection of personal data collected, prevent the use, alteration or access
misuse, unauthorized disclosure, loss or destruction.

As the data subject, the customer has the right to know what data is collected and
stored, as well as changing them in the customer area and asking the store to
export or deletion.

THE DATA THAT IS COLLECTED

I. Customer registration or purchase
Upon registration or purchase at Arte & Suculentas, the following data is collected: e-mail, name,
address, postal code, city, telephone and NIF. The data collected through the
customer's purchase process will be processed automatically and are intended for the
processing of orders such as, for example, dispatching orders or issuing
of invoices.

II. newsletter
When subscribing to the Arte & Suculentas Newsletter, the following data is collected: name and
email.

III. contact form
Arte & Suculentas may also request personal data in the contact forms,
namely, the name, e-mail and other information that the visitor provides us.

IV. Navigation in Art & Succulents:
Data related to browsing the store is also always collected. Examples
of this type of data are device and browser (browser) information,
network and IP address.

PURPOSE FOR WHICH THE DATA COLLECTED

Personal data are collected and processed with a view to fulfilling the purposes
below indicated:

Service delivery:
● Compliance with tax obligations;
● Shipment of orders;
● Order processing;
● Billing;
● Resolution of problems such as cancellation, return of products or
reimbursement of the value of the products and/or services in accordance with the law in force;
● Customer support: clarification of doubts about products, the operation of the
Art & Succulents or any other question requested by the customer;

MarketingDirect (eg email marketing):
So that the customer is up to date on order status or any news
At Arte & Suculentas, we can send emails and/or SMS with commercial communications
relating to offers, products or campaigns, as well as thematic content and
information about the processing of registered orders.
For marketing purposes, at Arte & Suculentas we may consider and use certain
data such as viewed products, products on wishlist or left in cart
abandoned.
Marketing communications are carried out after and with the prior consent of the
client.
In any case, Arte & Suculentas seeks to ensure that the information and data
collected and used are suitable for the purposes described and do not constitute a
invasion of customer privacy.

WHEN DO WE COLLECT DATA?

The data is collected when there is a customer registration in Arte & Suculentas, registration in the
newsletter, completing the contact form, registering an order or during
store navigation.

WHAT ARE YOUR RIGHTS AND HOW CAN YOU EXERCISE THEM?

The holder of personal data has the right, at any time, to request access,
rectification, opposition, export and/or elimination, as well as the right not to be subject to
to automated decisions.
The customer may exercise any of these rights with Arte & Suculentas, with the
submission of an order sent to the following address arteesuculentas@gmail.com .
The customer can also file a claim with the National Commission for
Data Protection (CNPD).

DATA RETENTION

Arte & Suculentas is required to retain information for tax and audit purposes in accordance with
with the law in force.
Arte & Suculentas keeps your data for 3 years due to requirements
and specific practices inherent to Arte & Suculentas and its sector of activity, or until
the customer requests that they be deleted from the database.
The holder may, at any time, request to access, rectify or delete their data.
personal data by emailing arteesuculentas@gmail.com .

If the customer registers with Arte & Suculentas, he can check, edit or delete the
your personal information at any time from the customer area at Arte & Suculentas.
At the request of the customer, Arte & Suculentas may change certain customer data
associated with registered orders.

DATA SHARING

Arte & Suculentas does not transfer or sell any type of personal data to another entity besides
those necessary for the operation of the service. Data will also not be used.
personal data for any other purpose without the due consent of the owner.
Any third party, with which customer data may be shared, is
obliged to use them exclusively as a way of carrying out the proper functioning of its
service on behalf of Arte & Suculentas.
Arte & Suculentas may also disclose personally identifiable information under
special circumstances, such as compliance with court orders that so require
or when certain actions violate the Terms and Conditions of the business.

COOKIES

Arte & Suculentas uses cookies on the website. The cookies used do not collect information
that identify the visitor, but on how he interacts with the website of
store. The data collected is used for statistical purposes, providing and improving the
service and user experience.

WHAT TYPES OF COOKIES ARE USED?

Analytical Cookies: are used for the purpose of creating and analyzing statistics, in
in order to improve the functioning of the website, without ever collecting information from
personal character.
Functionality Cookies: Store user preferences regarding the
use of the site, so that it is not necessary to reconfigure the site each time the
visit.
Third Party Cookies: These cookies are created from third party services such as
Google, Youtube, Facebook, among others. Can be used to show you advertising
related to your actions on the website.
For any other issue related to the protection of your personal data or
about the cookies used, you can contact us at the following address: arteesuculentas@gmail.com .